Skip to main content

Workato Chat Bot Brings Enterprise Workflow Into Slack


As we head into 2016, enterprise chat applications like Slack are suddenly a hot commodity, and if you’re inside chat a good portion of the day the argument goes, you should be able to access other work without leaving the chat client. This is exactly what Workato’s newly announced chat bot, Workbot, is designed to do.
Chat bots are small programs that integrate with a chat platform and provide some advanced type of functionality in a fairly easy fashion. The new Workbot-chat bot enables users to access and control over 100 enterprise applications such as a Salesforce CRM record, Quickbooks accounting information or Zendesk customer service interactions directly inside of Slack.
One of the primary issues with early Enterprise 2.0 tools was that they were just another application busy employees needed to pay attention to. The idea here is to give users customer information directly in the context of the discussion they may be having with a fellow employee in an integrated fashion (or to simply get the information from the bot without prompting).
“One of the things we saw in early collaboration tools like Yammer or Salesforce Chatter was that after initial hype that we have a new tool and we don’t have to do email, people eventually got resentful that these tools became one more feed you needed to pay attention to and take care of,” Anshu Sharma, venture partner at Storm Ventures, one of Workato’s investor’s explained.
The idea behind Workato’s Workbot is to let employees interact directly with enterprise applications that matter to them inside the chat client — and bring a level of automation to that. It’s worth noting that it requires a certain language to get that information (much like you have to ask the Amazon Echo a question just the right way), but it’s also possible to create connections to enterprise apps with simple aliases like ‘customer info’ to reduce the amount of typing.
Workato inside Slack.
Workbot inside Slack. Screenshot courtesy of Workato.

The tool has three main tasks. First of all, it can provide users with a full view of the customer inside of Slack, pulling the information from various customer information sources, but it’s not just a pure integration tool. It also provides a level of intelligence to the data by filtering more important information such as ticket priority, customer location or past due invoices. Finally, customers can define triggers so that if a certain threshold is met such as x number of outstanding support tickets, the customer service manager would get a message from Workbot inside of Slack automatically.
Workato is a company concentrating on simplifying enterprise integration. Instead of using expensive or complex enterprise workflow or integration tools, Workato’s goal has been to simplify the process so that non-technical end users could create integrations on their own, putting together “recipes” that created workflows, like IFFT has done on the consumer level.
This isn’t the first time companies have tried to integrate enterprise applications inside a messaging tool. We have seen it extensively in email  with many companies trying to integrate inside of Microsoft Outlook.
What’s more, in the early part of this century there was a short-lived attempt to make enterprise instant messaging clients  the center of our work lives, a vision that didn’t quite come to fruition.
It’s also worth noting that Facebook is trying something similar for consumers inside Messenger.
Workato also announced a private beta of Workbot for HipChat.

Comments

Post a Comment

Popular posts from this blog

Best Web Design Company in Pondicherry

#Technology    has two faces. We all feel it, but sometimes can’t find words to describe it.  #Ebooks    are the best example to show the 0-1 nature of emotions the  #technology  evokes. #itwhere    provide a  #Best     #solutions    to  #Growyourbusiness    feel free to drop a  #Mail    info@itwheretech.co.in www.itwheretech.co.in 

How ad-free subscriptions could solve Facebook

At the core of Facebook’s “well-being” problem is that its business is directly coupled with total time spent on its apps. The more hours you pass on the social network, the more ads you see and click, the more money it earns. That puts its plan to make using Facebook healthier at odds with its finances, restricting how far it’s willing to go to protect us from the harms of over use. The advertising-supported model comes with some big benefits, though. Facebook CEO Mark Zuckerberg has repeatedly said that “We will always keep Facebook a free service for everyone.” Ads lets Facebook remain free for those who don’t want to pay, and more importantly, for those around the world who couldn’t afford to. Ads pay for Facebook to keep the lights on, research and develop new technologies, and profit handsomely in a way that attracts top talent and further investment. More affluent users with more buying power in markets like the US, UK, and Canada command higher ad prices, effectively

Phoenix OS is (another) Android-as-a-desktop

Google Android may have been developed as a smartphone operating system (and later ported to tablets, TVs, watches, and other platforms), but over the past few years we’ve seen a number of attempts to turn it into a desktop operating system. One of the most successful has been  Remix OS , which gives Android a taskbar, start menu, and an excellent window management system. The Remix OS team has also generated a lot of buzz over the past year, and this week the operating system gained a lot of new alpha testers thanks to a  downloadable version of Remix OS  that you can run on many recent desktop or notebook computers. But Remix OS isn’t the only game in town.  Phoenix OS  is another Android-as-desktop operating system, and while it’s still pretty rough around the edges, there are a few features that could make it a better option for some testers. Some background I first discovered Phoenix OS from  a post in the Remix OS Google Group , although I’ve also found mentions of th

HOW TO CREATE UEFI BOOTABLE USB DRIVE TO INSTALL WINDOWS 8/8.1

Before comes  Windows 8 and Windows 8.1  you made the bootable iso  for  Windows 7. Boot from USB and start to setup the Windows 7.  Windows 8/8.1  don’t include the traditional BIOS . They use UEFI firmware  so you must follow another way to create a bootable USB . If you interest to read what is UEFI  you can find a small description  here  and more details here . UEFI  is more secure and faster than traditional  BIOS  but here comes the problem when you try to boot from an iso file to install  Windows 8/8.1 . I have spent lot of hours until found the right way to boot from a USB to install  Windows 8/8.1 . As an IT when  Windows 8 realeased I download the iso,  create the bootable usb to start the installation but never boot.I change USB , download again the iso , create multiple times the bootable usb but every time the same results. After lot of search I understand that must create a  UEFI bootable USB  to start the installation of   Windows 8/8.1 . Follow I will exp

Windows 10 for phones will be released on this Friday

Microsoft's head of the Windows Insider program, Gabe Aul, has announced today on Windows Weekly that they will release a  new build of Windows 10 for phones  on Friday at 10 AM PT. Windows 10 release date A few weeks back, the company announced a new list of supported devices for the next release but for the version that will be released on Friday, the Lumia Icon and Lumia 930 will not be supported. Gabe said during the announcement that it came down to the new UI being too small on these devices and as such, will not be included in this release. List of supported devices Lumia 1020 Lumia 1320 Lumia 1520 Lumia 520 Lumia 525 Lumia 526 Lumia 530 Lumia 530 Dual Sim Lumia 535 Lumia 620 Lumia 625 Lumia 630 Lumia 630 Dual Sim Lumia 635 Lumia 636 Lumia 638 Lumia 720 Lumia 730 Lumia 730 Dual SIM Lumia 735 Lumia 810 Lumia 820 Lumia 822 Lumia 830 Lumia 920 Lumia 925 Lumia 928 Lumia ICON Microsoft Lumia 430 Microsoft Lumia 435 Microsoft Lumia 435 Dual SIM Microsoft Lumia 435 Dual SIM D