As we head into 2016, enterprise chat applications like Slack are suddenly a hot commodity, and if you’re inside chat a good portion of the day the argument goes, you should be able to access other work without leaving the chat client. This is exactly what Workato’s newly announced chat bot, Workbot, is designed to do. Chat bots are small programs that integrate with a chat platform and provide some advanced type of functionality in a fairly easy fashion. The new Workbot-chat bot enables users to access and control over 100 enterprise applications such as a Salesforce CRM record, Quickbooks accounting information or Zendesk customer service interactions directly inside of Slack. One of the primary issues with early Enterprise 2.0 tools was that they were just another application busy employees needed to pay attention to. The idea here is to give users customer information directly in the context of the discussion they may be having...
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